Last updated: 8 November 2026
We want you to love your Owleyes shoes. This policy explains how returns, exchanges, cancellations and refunds work for our ready-stock, pre-order and custom products.
Ready-stock products
Ready-stock products can be returned or exchanged within 7 days of delivery. To be eligible, the pair must meet all of these conditions:
- Unworn, unwashed and in the same condition you received it
- In the original box and packaging, with all tags
- Returned with your order number
Size exchanges depend on stock availability. If your size is not available, we will refund you instead.
Pre-order and custom (made-to-order) products
This covers pre-order styles (marked “Pre-order” on the product page) and custom designs ordered through Drop Your Design. These pairs are made specially for you after you order, so they cannot be returned, exchanged or refunded for a change of mind or size. The only exceptions are:
- The pair arrives damaged or defective
- We sent a pair that does not match your confirmed order (wrong size, colour or design)
In these cases, email us within 7 days of delivery with your order number and clear photos or an unboxing video. After we verify the issue, we will offer a replacement or a refund. Please double-check your size, colour and design details before placing a pre-order or custom order.
How to request a return
- Email us at owleyes1094@gmail.com within 7 days of delivery with your order number and the reason for the return.
- We will confirm whether your return is eligible and share the return address and instructions.
- Pack the pair securely in its original box and ship it to the address we give you. Please do not send anything back before we approve it.
Return shipping
If you return a ready-stock pair by choice (for example a change of mind or a size change), you pay the return shipping. If the pair is damaged, defective or not what you ordered, we will cover the return shipping.
Refunds
Once we receive and inspect your returned pair, we will email you to confirm whether the refund is approved. Approved refunds are sent to your original payment method through PayU within 5 to 7 business days. Your bank or card provider may take a few more days to show it in your account. Shipping to you is free, so the refund covers the full price you paid for the pair.
Items we cannot accept
We cannot accept pairs that are worn, washed, damaged after delivery, or returned without the original packaging. Pre-order and custom pairs are covered by the rules above.
Cancellations
Ready-stock orders can be cancelled before they are dispatched. Pre-order and custom orders can be cancelled only before production starts, so please contact us as soon as possible. Once production has begun, a pre-order or custom order cannot be cancelled.
Need help?
Owleyes
Hyderabad, Telangana, India
Email: owleyes1094@gmail.com