Last updated: 1 November 2026
This Privacy Policy explains how Owleyes (we, us, our) collects, uses and protects your information when you visit https://owleyes.life or buy from us.
Information we collect
When you place an order, create an account or contact us, we collect:
- Your name, email address and phone number
- Your billing and delivery address
- Your order details, including customization choices such as size, colour and design
- Messages and photos you send us, for example for a return or a customized order
Payments are processed by PayU. We do not see or store your full card, UPI or bank details.
We also collect some information automatically through cookies and similar technologies, such as your IP address, browser and device type, the pages you visit and how you use the site.
How we use your information
- To process, deliver and support your orders
- To handle returns, refunds and complaints
- To send order updates and, only where you agree, offers and newsletters
- To keep our site secure and prevent fraud and spam
- To understand how the site is used and improve it
- To meet our legal obligations
Cookies and analytics
We use cookies and tools that may include Jetpack and WordPress.com stats, Google Analytics through Site Kit, Microsoft Clarity (which records how visitors use the site, such as clicks and scrolling) and Meta tools for Facebook and Instagram. You can control cookies in your browser settings. Blocking some cookies may stop the cart and checkout from working properly.
Who we share your information with
We do not sell your personal information. We share it only with:
- PayU, to process your payment
- Courier and logistics partners, to deliver your order
- Hosting, analytics and marketing providers named above, to run and improve the site
- Authorities, where the law requires it
Comments
If you leave a comment, we collect the data in the comment form plus your IP address and browser user agent to help detect spam. An anonymized string made from your email address may be sent to the Gravatar service to check whether you use it. Comments may also be checked by an automated spam detection service.
How long we keep your information
We keep order and payment records for as long as needed to meet legal, tax and accounting requirements. Account information is kept until you ask us to delete it, unless we must keep it by law. Comments are kept until they are removed.
Your rights
You can ask us to show you the personal information we hold about you, correct it, or delete it, and you can withdraw your consent to marketing messages at any time. Email us using the details below. We may need to keep some information where the law requires it.
Security
We use reasonable measures to protect your information. No website or online service can be completely secure, so we cannot guarantee absolute security.
Children
Our site is meant for adults. If you buy for a child, you do so as their parent or guardian.
Changes to this policy
We may update this policy from time to time. The version on this page, with its last updated date, is the current one.
Contact us
Owleyes
Hyderabad, Telangana, India
Email: owleyes1094@gmail.com
Grievance Officer: Ranjeeth Gupta Bachu